Privacy Policy

Information We Collect

When you work with us, we collect different types of information depending on how you use our services. Here's what that looks like in practice:

Information You Provide Directly

This includes details you give us when you sign up, request a consultation, or use our platform. Think of it as the basics we need to serve you properly:

• Business contact details (names, email addresses, phone numbers)
• Company information (business name, ABN, industry sector)
• Financial data relevant to the services you're requesting
• Communication preferences and feedback
• Payment and billing information for our services

Information We Collect Automatically

Like most websites, we gather some technical information when you visit alorynexiq.com. This helps us keep things running smoothly and spot any issues:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, navigation patterns)
• Location data (general geographic area based on IP)
• Cookies and similar tracking technologies

Data Type	Purpose	Retention Period
Contact Information	Service delivery and communication	Duration of relationship plus 7 years
Financial Records	Service fulfillment and compliance	7 years from last transaction
Technical Data	Platform security and improvement	24 months
Marketing Preferences	Communication management	Until you withdraw consent

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose in delivering our financial services to your business team.

Here's the detailed breakdown:

• Service Delivery: Processing your requests, managing accounts, executing transactions, and providing ongoing support
• Communication: Responding to inquiries, sending service updates, sharing relevant business information
• Improvement: Analyzing usage patterns to enhance our platform and services
• Compliance: Meeting legal obligations under Australian financial regulations
• Security: Protecting against fraud, unauthorized access, and other security threats
• Marketing: Sending information about services that might benefit your business (only with your consent)

Legal Basis for Processing

Under Australian privacy law, we process your information based on:

• Contractual necessity (we need it to deliver services you've requested)
• Legal obligations (compliance with financial regulations and tax laws)
• Legitimate interests (improving our services, preventing fraud)
• Your explicit consent (for marketing communications and optional features)

Information Sharing and Disclosure

We don't sell your data. Period. But we do share information with specific parties when necessary to provide our services or meet legal requirements.

Service Providers and Partners

We work with trusted third parties who help us deliver our services. These include:

• Payment processors and banking partners
• Cloud hosting and data storage providers
• Customer relationship management platforms
• Analytics and performance monitoring services
• Professional advisors (accountants, lawyers, auditors)

All these partners are bound by strict confidentiality agreements and can only use your information for the specific purposes we authorize.

Legal Requirements

Sometimes we're required by law to share information with:

• Australian Taxation Office (ATO)
• Australian Securities and Investments Commission (ASIC)
• Law enforcement agencies (with valid legal process)
• Courts and tribunals (when legally compelled)

Business Transfers

If alorynexiq is acquired or merges with another company, your information may transfer to the new entity. We'll notify you beforehand and ensure the same privacy protections apply.

Your Privacy Rights

You have significant control over your personal information. Here's what you can do and how to do it:

How to Exercise Your Rights

To make any of these requests, contact our privacy team at support@alorynexiq.com or call us at +61435249368. We'll verify your identity and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security

Protecting your information is fundamental to how we operate. We've built multiple layers of security into our systems.

Technical Safeguards

• End-to-end encryption for data transmission
• Encrypted storage for sensitive financial information
• Regular security audits and vulnerability assessments
• Multi-factor authentication for account access
• Firewall protection and intrusion detection systems
• Regular backup systems with secure offsite storage

Organizational Measures

• Strict access controls (employees only access data they need)
• Comprehensive staff training on data protection
• Clear data handling procedures and policies
• Regular security awareness programs
• Incident response plans for potential breaches

Data Retention

We keep your information only as long as necessary for the purposes we collected it. That said, some data must be retained longer due to legal requirements.

Standard Retention Periods

• Active client data: Maintained throughout our business relationship
• Financial records: 7 years after the end of the financial year (as required by Australian tax law)
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Technical logs: 24 months for security and troubleshooting
• Support communications: 5 years for quality assurance

When we no longer need your information, we securely delete or anonymize it so it can't be traced back to you.

Cookies and Tracking

Our website uses cookies and similar technologies. These small files help us remember your preferences and understand how people use our platform.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function (login sessions, security features)
• Performance cookies: Help us understand which pages are popular and how visitors navigate
• Functionality cookies: Remember your preferences and personalize your experience
• Analytics cookies: Provide statistics about how our website is used

You can control cookies through your browser settings. Keep in mind that blocking some cookies might affect how the website works for you.

International Data Transfers

Your information is primarily stored and processed in Australia. However, some of our service providers operate servers in other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by privacy regulators
• Transfers only to countries with adequate privacy protections
• Additional security measures for sensitive financial data
• Regular audits of international partners' practices

Children's Privacy

Our services are designed for businesses and we don't knowingly collect information from individuals under 18. If we discover we've inadvertently collected such data, we'll delete it immediately.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to check back periodically to stay informed about how we're protecting your information.